Why use centrex

Depending on your sector, size, and the number of clients and leads your staff is in contact with on a daily, weekly, or monthly basis, your phone system and IT needs can vary greatly. But between the plethora of solutions to choose from, the subtle differences among them and the increasing number of technical terms to master, the decision-making process can be daunting.

This article is intended to illuminate the complexities of today's many phone system solutions by explaining the following: What Centrex is. Check out these articles. Business phone system How can Automatic Call Distribution transform your business?

Priscilla Von Sorella October 4, Business phone system The benefits of a virtual switchboard Jenny October 1, Your privacy is important to us. Refuse all. These services often also include upgrades as the provider's own equipment improves, maintenance services and network scaling as the business grows or contracts.

Traditional Centrex systems run on basic phone lines like home phone services. Phone lines lead from the client site to the phone company's premises as opposed to an on-site central exchange. The phone company maintains switching equipment, connecting and directing calls for the client company. These lines can either be multiple traditional copper pair lines or via multiplexing phone lines over a single copper line or fiber optic link.

With the advent of cloud computing, some Centrex systems like those offered by Verizon utilize cloud-based mobile services instead of traditional wired Centrex systems -- information and calls are routed wirelessly to Verizon computers where they are centrally stored, connected and managed digitally.

These systems can be useful in areas with stable cell phone reception, but are hampered by areas where Verizon service is already diminished. What Is a Centrex Phone System? By Shea Laverty. However, he says Centrex still has a place at many large universities that just need a system to deliver basic voice services. Here are the latest Insider stories. More Insider Sign Out. Sign In Register. Sign Out Sign In Register. Latest Insider.